Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contact@darexio.com. 

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at any time at contact@darexio.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions regarding a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you received. Once your return has been accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the product is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As stated above, the item must be returned in the same condition in which it was received: unused, with tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@darexio.com.